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Project Quality
Management PM09.00 |
Quality is
ultimately defined by the customer, and represents how close
the project and deliverables come to meeting the customer's
requirements and expectations.
An effective quality management process results in “better”
project deliverables, more efficient project work processes
and increased client satisfaction. There is a cost
associated with a quality management process as well, and it
is important that the value of quality outweigh the cost.
Much of the cost of quality is incurred during the project,
while the benefits of quality are seen throughout the life
of the deliverables. An effective quality program must be
implemented at both a project level and an organization
level. The focus of an organization quality program is to
standardize processes and continually improve them over
time.
Prerequisites
Learning Objectives
At
the end of this class, participants will be able to:
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Explain the definition of quality and basic
quality concepts
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Build a Quality Management Plan, including
quality control and quality assurance activities
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Understand the organizational characteristics
needed to support an overall quality program
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Be aware of a number of different advanced
quality management practices (optional)
Who Should Attend
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Project managers and team members that manage, build and
implement quality solutions
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Managers that monitor projects
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Clients, customers and all stakeholders that participate on
projects and help set the expectations for quality
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Course Outline
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Overview
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Quality
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Quality management
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Quality and metrics
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Project quality management (quality plan,
quality control, quality assurance)
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Organizational quality management
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Tour of quality management practices
(optional)
There are numerous exercises to reinforce the
concepts taught in the class. |
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Class
Length
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