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Conducting Meetings
PM06.20 |
This course teaches the fundamentals on planning,
participating in, and concluding successful meetings.
Students learn how to establish the purpose and agenda of a
meeting and facilitate participants' progress toward the
meeting goals. Leadership abilities will also be explored
through interactive exercises that simulate facilitation of
situation analysis, brainstorming, creative thinking
exercises and managing conflict among meeting participants.
Course activities also cover building a positive climate
during a meeting and following best practices of verbal and
nonverbal communication.
Prerequisites
Learning Objectives
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Learn how to plan, participate and close a meeting.
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Identify the benefits, types and misconceptions about
meetings.
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Identify the types of meeting leaders and the
characteristics of an effective meeting leader.
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Discover the process to follow when making decisions in a
meeting and explain how to identify and minimize groupthink
in meetings.
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Identify the main causes of conflict and the ways to resolve
conflict in meetings.
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Recognize positive and negative climate characteristics and
the steps to build a positive climate when communicating.
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Identify the ways to communicate clearly in a meeting, and
the ways to enhance relationships with participants.
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Define the common barriers to listening effectively and
learn the four types of effective questions during a
meeting.
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Identify the different ways nonverbal messages can be sent,
and how to interpret nonverbal communication.
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Learn the steps to improve nonverbal communication.
Who Should Attend
Course Outline
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Fundamentals of conducting meetings
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Managing meetings
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Conflicts, climates, and difficult personalities
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Communicating as meeting leaders
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Listening effectively and asking questions
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Communicating nonverbally
There are numerous
exercises to reinforce the concepts taught in this class.
Class Length
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