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Basics of Process
Modeling PRM00.1A |
Most managers
think that they understand the processes that are executed
on an ongoing basis in their organizations. However, how
well do they really understand these processes? In fact,
there is probably a good understanding of the work processes
at a high-level. However, this understanding and clarity
gets very hazy at a detailed level. This lack of clarity in
the process details is what keeps managers from recognizing
the inefficiencies that will lead to process improvement and
greater efficiencies.
Process modeling is a way to gain an understanding of your
business processes at a detailed level, allowing you to see
the redundancies, the extra handoffs and the inefficiencies
that are occurring on an ongoing basis. Modeling provides a
precise syntax of pictures and words that allow you to see
what is going on and identify process improvements in terms
of cost, time, effort, safety, governance, etc. This class
will provide the fundamentals to help you get on the path to
gaining these benefits using process modeling techniques.
Prerequisites
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Learning Objectives
At the end of this class, participants will
be able to:
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Understand the relationship between process improvement,
reengineering and process modeling
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Create process maps using standard modeling syntax
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Gather information for the process maps using structured
interview techniques
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Create a map of the current state of a process
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Analyze a current state process map to identify
improvements for the future state
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Who
Should Attend
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Managers, analysts and other staff members that need to know
process modeling techniques
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Business client managers and staff that will assist in
process modeling
Course Outline
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Overview of process modeling and reengineering
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Process modeling basics
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Data gathering techniques
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Modeling the current state
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Identifying process improvements for the future state
There are numerous exercises to practice the concepts learned in
the class.
Class Length
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